Notwithstanding competition from countries like Philippines and Vietnam, India remains an attractive destination for outsourcing services on account of its talented workforce, according to BPO major Convergys.

“The world has moved away from looking at outsourcing to places like India just as a cost arbitrage. The focus is now on transformational work, helping clients not just save costs but also increasing efficiency,” Convergys Senior Vice President (Customer Management) Nancy Pryor told PTI.

She added that while there is competition from other nations like Philippines and Vietnam, India still has a lot of factors working in its favour.

“India has a large pool of talented workforce who also have a good understanding of technology as well. They can easily deal with the requirements from clients across the US, Europe and Australia, which also happens in case of other locations, but India still has an edge,” Pryor said. Read the rest of this entry »

Tata Consultancy Services will provide a range of technology outsourcing services to the Commercial bank of Qatar as part of a five-year deal worth ‘tens of millions of dollars’.

TCS will provide application development and maintenance and render back-office or BPO services to the Doha-headquartered Commercialbank, sources said.

However, the current arrangement is a complete services deal and does not provide for the deployment of TCS BaNCS, the company’s flagship suite of software products.

The TCS Chief Executive Officer and Managing Director, Mr N. Chandrasekaran, said the company would not comment on individual client wins. Read the rest of this entry »

NYSE-listed WNS (Holdings) Ltd, a leading provider of global business process outsourcing (BPO) services, today said it was able to sequentially expand gross margin, operating margin and profit in the second quarter ended September 30 due to depreciation in the Indian rupee.

“During the second quarter, WNS’ sequential revenue growth drove improved operating leverage. Combined with depreciation in the Indian rupee, the company was able to sequentially expand gross margin, operating margin and profit in the second quarter,” a company statement said here.

The company’s revenue-less repair payments for Q2 FY12 increased 7.6% to USD 100.2 million, compared to USD 93.1 million in the same period last fiscal year, and rose sequentially 2.4% from USD 97.8 million. Read the rest of this entry »

A 25-year-old girl allegedly committed suicide by hanging herself from a ceiling fan on Monday morning. The deceased-identified as Kaushambi-is a resident of Govindpuri in southeast Delhi. Kaushambi was a native of Patna in Bihar and was working as a call centre executive in Gurgaon, said cops.

One of the girl’s relatives called police around 12 noon to inform about the incident.

“We received a call from Kaushambi’s uncle about the incident. Kaushambi was reportedly depressed. She had talked to her parents over the phone on the night before her death till 3:00am. However, when her parents called again on Monday morning, she did not respond. We have sent the body for postmortem. No suicide note was found from the spot,” said a senior police officer. Read the rest of this entry »

After its announcement of below expectation results for the second quarter on Monday, Tata Consultancy Services shares crashed over 7% on Tuesday. India’s top software services exporter’s performance in Q2 has raised doubts across the Street.

However, Sandip Agarwal, IT analyst at Antique Stock Broking says the TCS results have ‘nothing negative’. “It is more of a quarterly variation rather than anything else,” he says, in an exlcusive interview to CNBC-TV18.

Further, Agarwal maintains that the present scenario is different from 2008, primarily because it was more sudden then and now it is something that has been built in and taken into account by the clients. “We don’t see much of a decline on the demand side or anything negative on the outlook side as well,” he adds. Source

Chairman Emeritus of Infosys Ltd N R Narayana Murthy today said government and industrial establishments should come together and mount an awareness campaign to bring major software companies to this city. Delivering the keynote address at the inauguration of Mysore 2.0 Global IT - BPO Hub conference and expo organised by NASSCOM, he referred to the city’s salubrious climate and environment without any bottlenecks. “Mysore is a wonderful destination for any software company”, he said. However, he regretted that Mysore has not grown as per expectations of IT Industry due to some reasons and admitted he also owed his part for its “failure” along with leading city entreprenuers in not trying to showcase infrastructure available to attract big software companies.

He expressed happiness that Infosys has set up the world’s largest IT Training Centre with added hitech infrastructure here in a 337-acre plot and called on other entrepreneurs to make such an effort and bring Mysore on the global map. He said it is not NASSCOM’s duty to bring CEOs of major software companies here and urge them to establish their firms but that of Government and industrial entreprenuers to campaign and request the CEOs to come over here. Dwelling on facilities available for education, Murthy said though there are a number of good schools and colleges, there is a need to set up international schools. Read the rest of this entry »

Business process outsourcing companies expect earnings to reach $14 billion in 2012 as the industry explores new sources of revenue.

“[Our 2011 expected revenue] is roughly $11 billion and plus 20 percent of that [for 2012],” Business Process Association of the Philippines chairman Fred Ayala told reporters in a press briefing Tuesday.

He said BPO services other than the Philippines’ niche voice services were now entering the local outsourcing space. The services include engineering, sales and advertising, game development and other knowledge-process outsourcing services.

“Some of the new areas are coming up,” Ayala said. Read the rest of this entry »

BPO major Genpact said it will acquire media and business research firm EmPower Research for an undisclosed amount.

Genpact has signed a definitive agreement to acquire EmPower Research, which has strong capabilities in social media research, media monitoring and measurement, Genpact said in a statement.

This acquisition will add significant expertise and intellectual property to Genpact’s Smart Decision Services business, comprising analytics, research, re-engineering and risk management services, it added.

The deal is expected to close by the end of the month, subject to the satisfaction of certain customary conditions, it said. Read the rest of this entry »

The CMO Asia Awards recognize organizations for their branding, client and employee level communication initiatives, and is represented by 25 countries across Asia.

Infosys BPO Ltd., announced that it has won the CMO Asia Awards, 2011, for the second consecutive year, for Excellence in Branding and Marketing. Infosys BPO is the only player to be awarded the coveted title in the BPO category. The CMO Asia Awards recognize organizations for their branding, client and employee level communication initiatives, and is represented by 25 countries across Asia.

Speaking about the award, Purnima Menon, Head- Marketing, Infosys BPO, said “This is indeed a great moment for Infosys BPO. We believe that being the only winner in the BPO category for the second consecutive year for excellence in branding and marketing, reiterates the fact that our marketing efforts are heading in the right direction. This award validates Infosys BPO’s multipronged strategies to reinforce our branding as a thought leader in the industry.” Source

The BPO market in the present century is a sensible area where all the business units are directly benefitted. With a great demand for CRM, all the industrial sectors of the globe has to rely upon a service industry that possesses the ability to reach the hearts of customer and extracting out the business leads in an effective manner.

With this trend, the BPO sector has spread like a forest fire into all the remote places of the developed and developing nations and creating a great revolution in the history of money making strategy.

The Asia/Pacific regions have experienced an enormous growth in the last fiscal year. In India, it is estimated that the profit bar would easily touch 110 billion in the 2010-11bracket. This is a great achievement for the country that is still being considered to be in a growing stage. The annual growth of these regions is to grow by 17.9% as researched by renowned market research firms. They also estimated that the global business process outsourcing market will grow 6.3% in 2011. Read the rest of this entry »