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Speaking about the award, Mr. Raghavendra K., Vice President and Head - Human Resources Development, Infosys BPO said,“We are honoured to receive this prestigious award. The award recognizes the efforts of Infosys BPO towards exhibiting excellence through its innovative on-boarding programs whilst showing quantifiable business results to drive organizational excellence. The main objective of our on-boarding programs is to upskill employees by providing them with the most innovative and effective training programs. It also goes a long way in showcasing how high the benchmark has been set for superior quality and innovation.” Read the rest of this entry »

SPI GLOBAL Holdings, Inc., the business process outsourcing arm of Philippine Long Distance Telephone Co. (PLDT), has opened a new facility in North Carolina, United States in line with plans to expand into health care solutions.
This, after the firm in October consolidated its health care management subsidiaries–US-based Springfield Service Corp. and Laguna Medical Systems–under SPi Healthcare.

“This expansion addresses the demand for our services and will put us in a position for future growth. The demand is reflected in the five-year growth of…SPi Healthcare and the industry-leading profits we had. The trend is very encouraging,” Maulik Parekh, SPi Global preisdent and chief executive officer, said in the statement.

The newly-opened Greensboro facility is expected to add 75 employees to the firm by the end of 2013. Read the rest of this entry »

Filinvest Land Inc., the listed property unit of the Gotianun family, plans to build one of the biggest office portfolios in the country, as it remains bullish on the business process outsourcing industry.

Filinvest Land said in a disclosure to the stock exchange it had lined up new BPO buildings that would boost its leasable office space to 258,000 square meters by early 2014.

“Filinvest Land remains very bullish on the BPO sector and is rapidly expanding its office portfolio to meet the needs of the industry,” the company said.

The company recently completed the construction of its latest BPO office building at Northgate Cyberzone in Filinvest Corporate City, Alabang.

Vector Two, the company’s 12th BPO building at the Northgate Cyberzone, is being turned over for tenant fit-outs and is expected to start contributing to revenues starting in January 2012. Read the rest of this entry »

Three employees of a BPO company in Bhosari, riding triple seat on a motorcycle, died after the rider lost control near Lokmanya Hospital in Nigdi on Sunday morning. The victims have been identified as Ketan Mahesh Agarwal (25) from Thane in Mumbai, Ameya Gangadhar Lele (24) from Vile Parle in Mumbai and Paramjit Dalal (23) from Haryana.

Initial investigations revealed that Ketan and Ameya had come to meet Paramjit on Saturday night. Paramjit had joined the BPO a month ago after completing his degree in computer science from Indira College in Wakad. He borrowed his friend’s motorcycle to meet Ketan and Ameya at their residences.

The police said, around 2 am, the trio was going triple-seat from BHEL chowk to Tilak chowk at high speed when the rider lost control and the bike ran into a divider in front of Lokmanya Hospital. The youths, who received serious head injuries, were taken to YCM Hospital, but were pronounced dead on arrival. Police identified Ameya and Ketan from their company’s identity cards and informed their parents. Source

With BPO companies expanding out to next wave cities and other key urban areas, Robinsons Land Corporation announced that it has completed mall-based BPO spaces in Luzon and Mindanao that are ready to receive tenants.

RLC’s Arlene Magtibay, Business Unit General Manager of Commercial Centers Division said the firm has already completed office spaces for lease, ideal for BPOs, in its malls in Paco in Manila, Tarlac City, and Davao City.

She added that RLC’s mall complexes in Tacloban and Dumaguete also have available spaces for the construction of an office building if there is demand from the market.

Magtibay said the three malls have a total of over 21,000 square meters of available office area for lease while the size of the Tacloban and Dumaguete BPO buildings will depend on the prospective tenants’ specifications. Read the rest of this entry »

Infosys BPO Ltd. announced that it has been awarded the highest rating and has been re-certified at capability Level 5, for the e-Sourcing Capability Model for Service Providers (eSCM-SP) by IT Services Qualification Center (ITSqc).

Swami Swaminathan, CEO and MD, Infosys BPO said, “We are proud to be the first Indian company, to be re-certified as a level 5 eSCM-SP provider. This recognition validates our continued commitment to operational excellence and provides cutting edge business value to our clients.”

Infosys BPO is the first company in India and third globally, to be re-certified at Level 5 for eSCM-SP. Infosys BPO was first certified at Level 5 in 2009. The practices in this model clearly meet the standards of being the best practices associated with successful sourcing relationships. The eSCM-SP helps sourcing organizations manage and reduce their risks, and improve their capabilities across the entire sourcing life-cycle. Read the rest of this entry »

Three people have been arrested for the murder of a call centre employee on the wee hours of Saturday. The victim, Saurav Gupta, was murdered by local goons, who earlier drove Bluelines. The trio asked him to foot their liquor bills, but when he refused, they bludgeoned him to death.

The accused have been identified as Yogender, Ram Singh and Manoj Kumar. The weapon of offence, a wooden log, has been recovered.

“Accused Yogender told the police that after the phasing out of Bluelines, he and his friend, Ram Singh, had became unemployed. And they would consume liquor along with another friend Manoj at night. On Saturday night also, the trio ran out of liquor. Just then they saw Saurav pass and tried to extort from him. When he refused, they clobbered him to death,” said DCP (southwest) Anil Kumar Ojha. Source

Tata Consultancy Services’ UK subsidiary Diligenta on Wednesday bagged a $2.2 billion (GBP1.37 billion) outsourcing contract, its second-largest order ever, from UK-based financial services company Friends Life, a provider of pensions, investments, and insurance.

The BPO contract, spread over 15 years, is one of the largest for Indian outsources and comes at a time when most of Indian technology companies are reporting a squeeze in business demand resulting out of economic crisis in Europe and overall slowing economic growth.

For TCS, the contract is one of the biggest and comes after a $2.5 billion contract in 2008 from Citigroup.

TCS expects this deal to boost its overall plan for non-linear growth. Read the rest of this entry »

CANADA is eyeing the Philippines as the site of its higher-value business process outsourcing (BPO) services, the ambassador to the Philippines Christopher Thornley said.

In an interview, Thornley said Canada sees very good opportunities for finance and accounting and shared services in the Philippines.

The interest in higher-value BPO services is a departure from the usual voice services offered by call centers, the Philippines’ main strength in the information technology/BPO industry.

While the Philippines has overtaken India in providing voice services, making it the call center capital of the world, Canadian companies see opportunities in non-voice services as they continue to expand the global footprint through offshoring and outsourcing.

Thornley cited Canadian telecommunication giant TELUS International, which has chosen the Philippines for various IT/BPO services. Read the rest of this entry »

Serco announced that it has completed the acquisition of , an Australian Business Process Outsourcing (BPO) company, from the Skilled Group.

The sale price is made up of $8.2 million AUD to be paid on completion of the transaction, with a further earn-out payment of $5.0 mn AUD payable over the next two years, subject to achieving set revenue targets.

Chief Executive Officer of Serco Asia Pacific, David Campbell, said the company would be managed and run as part of the Serco Australia business. It will also leverage Serco’s global capability by forming part of the wider Serco Global BPO capability.

The acquisition will build on Serco’s BPO capabilities in Australia which include the successful operation of transport information and integrated transport management systems in Queensland, New South Wales, Western Australia and operating the traffic safety programme detection and processing systems in Victoria.  It will also complement the global BPO-related services that Serco can offer its customers, such as its recent acquisitions in The Listening Company in the UK and Intelenet. Read the rest of this entry »