India BPO Strengths at a Glance
- Great history in software development
- English Language proficiency
- Government Support and policies
- Cost advantage
- Strong tertiary education
- Process quality focus
- Skilled workforce
- Expertise in new technologies
- Entrepreneurship
- Reasonable technical innovations
- Reverse brain drain
- Existing long term relationships
- Creation of global brands
- BPO & Call center offerings
- Expansion of existing relationships
- Chinese domestic & export market
- Leverage relationships in West to access overseas markets
- Indian domestic-market growth
