“These awards reflect our concentrated efforts to maximize efficiencies, drive innovation and enhance business value for our clients.”

FIS received three awards, including “Most Significant Contributor to the BPO Industry,” “Use of Technology for Operational Excellence” and “BPO Innovator of the Year” for its management capabilities and investment in management systems that enable outsourcing success. (more…)

Sutherland chairman and chief executive Dilip Vellodi told reporters the company would put up a three-hectare BPO campus in Carmona, Cavite as part of its expansion.  The campus, which is expected to be finished in 18 months, will have a capacity of 8,000 people.

“A favorable economic environment, availability of high-quality talents, a robust infrastructure and business-friendly government policies have been prime drivers for our rapid expansion in the country. The Carmona campus will be an integrated delivery center for our global clients,” Vellodi said during the groundbreaking ceremony for the campus.

Sutherland already employs about 13,000 people in the Philippines, and this is expected to reach 15,000 when the current expansion is completed and once the campus becomes fully operational.

“Sutherland would have had a significant expansion to its headcount in the Philippines,” Vellodi added. (more…)

“As per Nasscom, in the BPO segment, revenue of Philippines is increasing but India continues to be the leader with revenue of USD 15.9 billion (estimated) in 2011-12 as compared to USD 14.2 billion in 2010-11,” Pilot said in a written reply to Rajya Sabha.

According to a report by research firm Gartner, Indian entities engaged in BPO are seeing more traction and visibility overseas, especially with their flexibility to wide range of offerings for customers.

The Indian BPO players are willing to consider new ‘business pricing models’ and also show lot more flexibility in catering to the needs of customers, the study said.

As per estimates from the National Association of Software and Services Companies (Nasscom), the Indian IT-BPO sector is expected to aggregate revenues of over USD 100 billion in 2011-12. (more…)

“The contract will see us expand our existing UK operations into two further sites in Belfast and Cardiff in addition to Firstsource’s established centre for Sky in Londonderry which employs over 1,000 staff,” the company said in a statement issued here.

The companies had entered partnership 10 years ago, and is part of Sky’s objective of improving customer service and delivering better shareholder value.

“Having worked together for the past ten years, we have every confidence that Firstsource will continue to maintain our excellent levels of customer service.”

“We have got more customers than ever before, taking multiple products so the addition of two centers in Belfast and Cardiff will ensure we are continuing to provide first class customer service,” Sky Director of Customer Service Kerri-Anne Miller said.

Firstsource recently opened a new customer support centre in Belfast employing over 300 people and plans to open a new centre in Cardiff in June with over 600 staff. (more…)

The 1st Bharatico BPO Conference, aimed at presenting interesting and inquisitive facts concerning the BPO industry to the fore will be held at the Maurya Sheraton, New Delhi on the 23rd May 2012 from 8:30 AM.

Speaking at the occasion Mr Siddhaarth Sharma, Vice President, Promozz Media said “The Bharatico BPO Conference’s will have 26 Keynote sessions & workshops along with over a 1000 senior professionals of the BPO industry as speakers and over 10000 BPO Experts, Dignitaries as well as Govt officials presenting and discussing the growth & scope of the BPO industry”.

More than 230,000 jobs people are expected to join the BPO industry in the 2012 (NASSCOM). According to a recent survey by Ma Foi, ITES becomes one of the most optimistic sectors for hiring. They also are also among the top job generation sectors (IT/ITES -227,328) with most of these leading from Tier 2 & Tier 3 cities of the country. (more…)

An MPO firm undertakes the entire array of marketing, sales and advertising operations for its clients that often are small and medium business enterprises lacking marketing muscle but keen to expand their product reach.

“Many small enterprises find it difficult to expand their businesses despite having a good product as they lack marketing and sales depth. This is where we pitch in,” said Vinod Harith, founder and director of CMO Axis, an MPO.

An ex-marketing head at software firm Wipro, Harith, 40, started his firm four years back and closed the last fiscal with revenues of around $1 million (R5 crore). (more…)

It sure seems to be trying. In fact, last quarter, most BPO subsidiaries and firms grew at a faster clip than their IT counterparts.

Tien-tsin Huang and Puneet Jain, analysts with JP Morgan, said BPO major WNS’ robust revenue growth of 2% sequentially and 7% year-on-year last quarter underlines buoyancy for this year.

“WNS is seeing benefits from restructuring… and healthy demand environment for BPO services. The company is also seeing a nice build-up of large contracts in its pipeline. WNS needs to win a couple each year to drive next year’s revenue growth,” they said in a note last week.

Back home, even HCL saw its margins salvaged by a turnaround in the BPO numbers.

“While… results (of HCL) are ahead of expectations with positive surprise on margins, a large part of the beat was driven by turnaround in the BPO segment,” Religare analysts Manoj Singla, Rumit Dugar and Udit Garg said in a note on Wednesday. (more…)

The largest subsidiary of India’s second largest IT services company reported a 400-basis points improvement in operating margins, to 22 per cent in 2011-12. Net profit jumped 44 per cent to $61.9 million. The margins, unprecedented in the BPO sector, are even better than some IT services companies and takes it closer to Infosys’ operating margin of 29.8 per cent in the fourth quarter of 2011-12.

Infosys BPO has completed 10 years of operations. It reported 17 per cent growth in revenue productivity per employee. During the year, headcount growth at 10 per cent was less than revenue growth, indicating focus on offering high-value services with products and platforms. In the fourth quarter, it added 22 clients.

“All the three acquisitions we have done in the past have enabled us to offer more high-end services, which have improved our profit margins to a great extent. While the acquisitions are contributing about 20 per cent to our overall BPO revenues, they have added substantially to our capabilities to become a transformational BPO,” said Swaminathan D, managing director. (more…)

BPAP executives said the latest campaign aims to raise awareness of global IT-BPO career opportunities for Filipino job seekers and also among graduates including their parents.

According to BPAP president and chief-executive-officer Benedict Hernandez, the portal (http://www.workabroadlivehere.com) is one piece of a larger campaign to acquaint graduates and professionals considering a career shift with the Philippines’ vibrant IT-BPO industry, which spans more than 20 different functional and vertical segments.

“We have jobs for animators, game developers, IT professionals, software developers, financial analysts, accountants, doctors and nurses, and many other professionals” Hernandez said. (more…)

Subramaniam is currently the Deputy Managing Director and CFO of the company.

Vallance will continue serving the position till May 15, 2012, after which he will act an advisor to Firstsource, the company said in a filing to the BSE.

“While the decision to move from Firstsource was a difficult one, I feel the timing is right to hand over the reins to Rajesh,” he said, adding, “I am confident that under the new leadership the company is well-equipped to progress in its next phase of growth.”

Vallance joined Firstsource in 2002 and was appointed to the Board of Directors as Joint Managing Director in January 2010, and named MD and CEO in July 2010, it said. (more…)