Tamil Nadu Govt. To Set Up Bpo’s In Rural Areas
Tuesday, August 31st, 2010
The Government of Tamil Nadu is holding talks with various companies and colleges for setting up of Rural Business Process Outsourcing Centres, with an aim of taking the IT sector to rural areas. The government recently unveiled its highly ambitious Rural Business Process Outsourcing (BPO) Policy, unveiling an incentive-based approach to encourage establishment of BPOs in rural areas.
“We are holding talks with several companies and engineering colleges as part of the process”, officials said. The government wanted the engineering colleges to offer training to the students so as to make them employable in BPO sector when they passed out as graduates.
On setting up of the BPO centres in rural areas, officials beliave it will take some time, as the government was looking to bring BPO providers and entrepreneurs under one platform.
The officials job is to bring the entrepreneurs and companies on to one platform. Firstly, they have to finalise the companies that will provide employment and identify those entrepreneurs who are ready to provide basic infrastructure. Source
Educational Testing Service (ETS), the leading provider of education assessments and psychometric research, has awarded Accenture /quotes/comstock/13*!acn/quotes/nls/acn (ACN 36.70, -0.20, -0.54%) a seven-year, $160M contract extension to continue managing its end-to-end supply chain, under a business process outsourcing (BPO) agreement. The contract was signed in May 2010.
The service industry’s contribution to the country’s gross domestic product is over 50 per cent. The sector is growing at 12 per cent per annum, well above the average GDP growth of 8 per cent. However, the shortage of executives with the right people skills has led Aegis, a BPO of the Essar group, to start the Institute of Customer Experience Management. It will train students in managing ‘customer experience’. The Indian Institute of Management, Indore is partnering Aegis to train students, as are COPC (USA) and SQ Centre (Singapore).
The Tamil Nadu government has unveiled a Rural Business Process Outsourcing (BPO) policy, adopting an incentive-based approach to encourage establishment of BPOs in rural areas. The new policy is an outcome of the success of rural BPO units in Sanasandiram Chennathur panchayat in Hosur block, three years ago.
TCS BPO Services, the business process outsourcing arm of Tata Consultancy Services (TCS), has won six awards for outstanding HR leadership at Asia’s Best Employer Brand Awards 2010, in Singapore.
A typical day for Archana, 29 and a mother of two, used to start with milking cows, cooking breakfast for her large joint-family, preparing lunch
Shimoga, the home town of chief minister BS Yeddyurappa and BJP state unit president KS Eshwarappa, is set to become a business process outsourcing (BPO) hub soon.
India’s second largest software firm, Infosys Technologies could potentially overtake information technology (IT) services in overall revenue. Infosys BPO currently contributes to around 5 percent of the firm’s total revenue, said Chief Executive S. Gopalakrishnan. “If you take BPO (business process outsourcing) alone, it can be even bigger than IT services because that addresses something like 15-20 percent of spend for our client organization, whereas IT typically addresses 2-5 percent of expenditure for our clients,” reports Surabhi Agarwal & K. Raghu from The Mint.
How does the hiring process in BPOs differ from that in other industries?



