How does the hiring process in BPOs differ from that in other industries?

In the BPO industry, we typically hire a large number of service professionals at one time.For example, after receiving a new client agreement, we could be faced with a hiring need of hundreds of service professionals.Additionally, we need to ramp our programs quickly, so not only do we need to find a lot of qualified professionals, but we need to find them fast.The specific skill sets that we typically look for are candidates who have a strong command of the English language, combines with technical knowledge and, in some cases, IT experience.

What are the various advantages of working in a BPO?

The BPO industry offers many advantages. For one, the work schedule affords individuals the opportunity to be with their families or study during the day, and work in the evening. In addition, service professionals are exposed to many leading global brands, and can quickly become well-versed in the industry and/or technology of the client they support. Stream also provides our service professionals excellent career growth opportunities.In addition to custom-designed classroom and on-the-job training, Stream offers many interesting career development opportunities, enabling service professionals to assume new skills and leadership responsibilities. In fact, the majority of our team managers today began their careers providing customer service or technical support to our clients, while others have moved into new positions in human resources, scheduling, training and quality. (more…)