IBM Daksh was named 2010 Contact Center Outsourcing Service Provider of the Year in Asia Pacific for a fifth year in a row by renowned consulting firm, Frost and Sullivan.

IBM Daksh was accorded the prestigious award at the recent 2010 Frost & Sullivan Asia Pacific ICT Awards.

IBM Daksh was cited for showing exemplary growth and performance in 2009. The award involves multiple stages of evaluation by analysts and industry experts based on several criteria: customer acquisitions, customer diversification, breadth of service offerings, financial performance as evidenced by revenue and revenue growth and overall contribution to the industry.

Frost & Sullivan follows a rigorous measurement based methodology to select the winner in each category.

“This award reinforces IBM’s market leadership in the BPO space and is testimony to the sustained competitive advantage we provide to clients through innovative offerings with global delivery expertise and capabilities,” said James Velasquez, president and country general manager, IBM Philippines.

The award recognizes IBM’s extensive suite of end-to-end service offerings, including business transformation outsourcing, hosted applications, and IT services. These are on top of business process outsourcing services. It also acknowledged the company’s ability to match its resources with domain expertise and deliver well-rounded, nuanced solutions tailored to a variety of industry verticals such as financial services, communications, retail and distribution, manufacturing, and high-tech firms. Source

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