IBM Daksh was named 2010 Contact Center Outsourcing Service Provider of the Year in Asia Pacific for a fifth year in a row by renowned consulting firm, Frost and Sullivan.

IBM Daksh was accorded the prestigious award at the recent 2010 Frost & Sullivan Asia Pacific ICT Awards.

IBM Daksh was cited for showing exemplary growth and performance in 2009. The award involves multiple stages of evaluation by analysts and industry experts based on several criteria: customer acquisitions, customer diversification, breadth of service offerings, financial performance as evidenced by revenue and revenue growth and overall contribution to the industry.

Frost & Sullivan follows a rigorous measurement based methodology to select the winner in each category. (more…)

The ITeS pecking order has changed little over the past five years. Genpact, which was spun out of GE, remains perched on top, with $1.12 billion in
revenues. Most of the other players are jockeying for other positions.

But there’s a 1,000-pound gorilla that has come from nowhere to climb to the number three position, and could well unseat Genpact in the coming years. That is TCS, India’s largest IT company, which is further proof that an integrated IT-ITeS is the model of the future.

For TCS, ITeS means going back to its roots. In 1968, TCS was formed as a BPO company, providing technology helpdesk services to Tata Group companies. (more…)