IRDA Opts Sparsh BPO For Providing BPO Services
Sunday, June 20th, 2010
Insurance regulator IRDA today said it has selected Sparsh BPO Services for providing call centre services to handle grievances of
customers.
“Based on detailed scrutiny of the commercial proposals submitted by the shortlisted BPO firms… Sparsh BPO Services Ltd has been selected as an implementing agency for setting up of IRDA Grievance Call Centre,” IRDA said in a statement.
Earlier, IRDA had shortlisted three entities for the grievance call centre — Sparsh BPO, Mahindra Satyam and Vcustomer.
The call centre is envisaged to be a true alternate channel for insurance consumers, offering comprehensive tele-functionalities (both manual and IVR) to all insurance consumer segments. (more…)
