IT firm MphasiS on Tuesday announced the launch of a 500-seater Business Process Outsourcing (BPO) centre in Raipur, Chhattisgarh. To start with, the centre will provide services to telecom operator Idea Cellular. The Raipur centre, to be part of a network of centres in the region, would work closely with MphasiS’s Indore Hub, the company said in a statement.

MphasiS, an HP Group company, provides applications services, remote management services and BPO services to clients in financial services, healthcare, government, communications, transportation, consumer and retail industries.

The BPO centre, which would eventually house over 500 employees, aims to expand exponentially and create job opportunities in the state, it added.

“This centre is a reflection of our commitment to inclusive growth, and leveraging talent available in the state,” MphasiS BPO Business Unit President Raj Patil said. Source

Bangalore-based Infosys BPO has picked up this year’s North American Shared Services Excellence Award for best new outsourced services, for handling advertising production work of its client McClatchy’s newspapers that include Kansas City Star. The award was jointly awarded to Infosys BPO and McClatchy, which also publishes Miami Herald.

The advertising outsourcing deal was signed in 2008. Infosys BPO created quite a buzz at the awards, presented at Orlando, Florida, on March 26, when it also picked up the runner-up award in the same category. The runner-up title was given away jointly to Infosys and another of its clients Procter & Gamble.

“This is a significant honour, given that the awards are open to end-users as well as captives and outsourced shared services organisations from all countries,” Infosys BPO’s COO Ritesh Idnani said in a statement released today. (more…)