Business process outsourcing firms across the country are drawing in new leadership as they face challenges in services delivery and
growth. The $11-billion, decade-old sector that redefined working out of India for global Fortune 500 companies for thousands of youngsters fresh out of college, is now looking for fresh faces to drive its next phase of growth.

Last week’s change of guard at Firstsource Solutions, with Matthew Vallance replacing MD & CEO Ananda Mukherji, comes close on the heels of Infosys BPO, WNS Global Services and Vertex appointing new heads to run the business.
Keshav Murugesh took over as CEO of WNS Global Services and Infosys BPO appointed Swaminathan Dandapani as CEO. At Genpact, India’s largest BPO company, NV Tyagarajan recently relocated to India from the US where he led the sales effort, to play a bigger role in the company.

“Firstsource was Ananda’s baby. In nine years, he grew it from zilch to about $400 million. There’s a sense of having done something and now you need fresh legs,” says K Sudarshan, managing partner at executive search firm EMA Partners International. (more…)