According to Gartner, the business process outsourcing (BPO) market in India is estimated to grow 19 percent through 2013.
The domestic India BPO services market grew by 7.3 percent year on year in 2009 primarily due to the global economic uncertainty which led to some price and volume pressures.

Gartner estimates the Indian domestic BPO market will grow into a $1.2 billion market by 2011 and grow to $1.8 billion by 2013.

“In the short term, market trends such as changing demographics and affluence levels, consumption of value-based services, increasing focus on service quality and the continued momentum of mergers and acquisitions (M&As) bear watching, as their impact is certain to influence shifts in buyer needs and behavior,” said TJ Singh, research director at Gartner.

The BPO services market in Asia-Pacific and Japan consists of a mix of multinationals, regional and local BPO and IT services providers and telecom vendors. Changing demographics, focus on service quality and increasing affluence in Asia-Pacific continues to drive shared services and BPO adoption, especially in Australia, India, Southeast Asia and China.

There is also a growing demand for multi-country shared services and BPO services within Asia-Pacific. The year 2009 saw significant consolidation in the global and regional BPO market, with some large M&A deals impacting regional BPO deals. Source

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