Sparsh BPO Services, a domestic BPO subsidiary of Intelenet Global Services, has launched a delivery centre in Dehradun, Uttarakhand. The new centre will service India’s telecommunications services operator to provide customer support services in the circles of UP (east and west) and Uttaranchal.

The centre already has an existing headcount of 1,200 agents. Susir Kumar, MD and CEO, Intelenet Global Services, said, “In addition to expanding our footprint in North India, this centre will also strengthen our delivery capability in the telecom vertical.”
 
Radhika Balasubramanian, COO, Sparsh, added, “Dehradun offers good connectivity with the major cities in North and also provides a young talent pool qualified with several north Indian languages including English, Hindi, Punjabi, Dogri, Himachal, etc. Our foray in the city will provide us access to a skilled workforce while providing employment opportunities to potential domestic candidates.”

Sparsh currently has over 40 client relationships with leading multinationals across telecom, banking, insurance, consumer durables, retail, media, aviation and public sectors. It has a presence in West and South. Facilities had been set in Thane and Bangalore in 2009, Puducherry in 2008. Source

IT giant IBM plans to hire about 5,000 people in India this year to scale up its BPO operations in the country.

IBM hopes to cash in on the growth of the country’s services sector, which ranges from software-related services to looking after the HR aspects of some core manufacturing companies, reports quoted a senior IBM executive as saying.

Newspaper and agency reports quote Selby Mascarenhas, senior advisory consultant with IBM Poland, as saying that the company would focus more in the service sector by opening more BPO centres in India.

IBM is scaling up its Indian operations at a time when several overseas IT firms are scaling down their operations to tide over the effects of the global recession. Source