The unrest caused by the Telangana issue may result in huge revenue losses for Andhra Pradesh’s Business Process Outsourcing (BPO) firms as their customers are turning to other cities. The situation in the state may force some foreign companies to look for alternative cities in India. In this scenario Medical Transcription BPO is going through a very bad time, Indian Association of Medical Records (IAMR), a body that represents the MT BPO industry, said.

“The service to our customers has come down by 8-10 hours from 20 hours a day. This will greatly impact the revenues,” IAMR spokesperson Gopalakrishna said.

BPO revenues depend on various factors like number of hours, persons and calls attended. According to IAMR President T Rama Krishan, the biggest problem is to assure foreign companies, which are apprehensive of the developments in the state. Source

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