Infosys BPO is looking at taking the technology platform of its recently-acquired company McCamish Systems into the UK insurance market. Infosys BPO acquired McCamish Systems for $38 million and the latter primarily provides BPO services for the US insurance market. Infosys BPO head of insurance, healthcare & life sciences vertical Amit Kothiyal said: “We are looking at an extension of McCamish’s technology platform to other geographies and are starting off with the evaluation of the UK market.”

McCamish’s BPO services to the insurance and financial services industries in the US is largely driven by the technology platforms it has built. Unlike the conventional backoffice activity, which is largely reliant on adding more number of human resources, a platform-based approach enables delivering various services based on a common technology setup.

According to Mr Kothiyal, the company has already begun the integration of McCamish into itself and is now looking at leveraging on the former’s client base. (more…)

Thirty-eight employees of a BPO were sacked, making it one of the biggest instances of retrenchment in the IT hub of Salt Lake’s Sector V.

The employees were reportedly asked to leave soon after they came to office in the morning. The workers went into a huddle and then started demonstrating first inside the office and then on the road outside. After a daylong stir, the management called the group inside around 9.30 pm night only to be given two options. Leave with a month’s salary, or stay on but without any guarantee of being retained.

The sacked employees claimed that the BPO had a staff strength of 300 in 2006. The number of employees was gradually reduced to bring it down to 85, but never before have 38 workers been asked to leave on the same day. There were rumours that 20 more would be shown the door. (more…)