Accenture’s Consulting revenue dropped 12% and Outsourcing grew by 1%.

Some of the issues you highlighted around process innovation, dated technology, etc will continue to remain. However, the nimbler players will also adopt the benefits of innovations like SaaS and Cloud platform.

Underlying platform is an important aspect of BPO offering. But it is not the fundamental driver for BPO. I see SaaS, cloud environment and BPO as part of same larger trend for enterprises to take out non-core processes / assets outside the organization and focus on their core competencies. Source

Infosys Technologies’ (NASDAQ: INFY) arm Infosys BPO was engaged by leading bank to review mortgage documents, validate data across various systems, and remediate the basis of the actual document for 2,000 loans from a portfolio of 10 million loans. A large manufacturer chose Infosys BPO to service select finance, accounting, HR, customer services, and IT helpdesk functions.

The stock was trading at Rs.2215, up by Rs.3.75 or 0.17%. The stock hit an intraday high of Rs.2293.65 and low of Rs.2200.10.

The total traded quantity was 258475 compared to 2 week average of 133633. Source