Its population of more than 10 million people spread across 17 cities and municipalities, excellent power and telecommunications infrastructure, and abundance of colleges and universities have made Metro Manila the largest business process outsourcing city in the world. Metro Cebu, on the other hand, is now touted as the world’s largest emerging BPO city, ahead of the likes of Shanghai and Beijing in China, Ho Chi Minh City in Vietnam, Krakow in Poland and Kolkata in India, according to research firm Tholons.

But the country’s BPO universe stretches beyond these two urban centers. Ten “cities” have actually proven themselves worthy of being placed on the list of areas most suitable for BPO operations in the country.

According to the Next Wave Cities 2009 report of the Business Processing Association of the Philippines, Commission on Information and Communications Technology and the Department of Trade and Industry, the Top 10 includes Metro Laguna, Metro Cavite, Iloilo City, Davao City, Bacolod City, Metro Pampanga, Bulacan East and West, Cagayan de Oro City and Lipa City.

These 10 “cities” have a combined absorptive capacity of 888,000. Current employment, however, is placed at a mere 35,000.

This means that these 10 areas, all already ripe to host BPO locators, can still absorb a workforce of more than 850,000. Full News

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