U.S. BPOs Into Healthcare Business
Outsourcing of healthcare services is expected to gain momentum as the prolonged slowdown forces U.S.-based government agencies and healthcare firms to cut spiraling costs and deal with a shortage in qualified personnel.
Companies such as Affiliated Computer Services (ACS.N), Cognizant Technology Solutions (CTSH.O), Convergys (CVG.N) and Genpact (G.N), whose customers include hospitals, insurers and the Federal government, are expected to gain from the trend.
Business process outsourcing firms that offer healthcare services handle claims administration, supply chain logistics, finance and accounting, billing, human resources management and customer relations.
“Health clients have an accelerated case in which to utilize outsourcing in many facets of their business,” said Christine Kowalczyk, vice president, healthcare, at Convergys. Full News