Tech Mahindra’s business process outsourcing arm is looking to hire around 2,000 employees over the next 3-4 months as the company has recently signed a few deals.
“The BPO arm contributes to around 5-7 per cent of Tech Mahindra’s total revenues. We target to reach 10 per cent of the total revenues in the next 18 months,” said S V Sriram, head of BPO operations, Tech Mahindra BPO. The firm will hire mostly in its new Kolkata facility.

Tech Mahi-ndra has over 4,000 employees at the moment spread over four other centres in Noida, Pune, Chandigarh and Chennai. The company, which primarily services the telecom sector, is not looking to diversify its business because of a prob-able future merger with Mahindra Satyam’s BPO, which may happen after 6-8 quarters, said Sriram.
When asked if the Satyam BPO’s employees in telecom vertical would be taken into Tech Mahindra’s BPO, Sriram said the company does not have any such plan in the immediate future. “Except for a few top-level changes at the entity level, there hasn’t been any other change.”

TechM’s BPO gets around 80 per cent of its revenues from customers who have adopted transa-ctions-based pricing model. Besides BT, the company has three other customers in Europe, two customers in North America and four domestic customers.
“BPO sector is recovering faster than the IT sector,” said Sriram. “The deal pipeline looks healthy. We closed two large deals this quarter, one from a first-time outsourcer.” Source

Outsourcing of healthcare services is expected to gain momentum as the prolonged slowdown forces U.S.-based government agencies and healthcare firms to cut spiraling costs and deal with a shortage in qualified personnel.

Companies such as Affiliated Computer Services (ACS.N), Cognizant Technology Solutions (CTSH.O), Convergys (CVG.N) and Genpact (G.N), whose customers include hospitals, insurers and the Federal government, are expected to gain from the trend.

Business process outsourcing firms that offer healthcare services handle claims administration, supply chain logistics, finance and accounting, billing, human resources management and customer relations.

“Health clients have an accelerated case in which to utilize outsourcing in many facets of their business,” said Christine Kowalczyk, vice president, healthcare, at Convergys. Full News