The result of the survey conducted by the Business Processing Association of the Philippines (BPA/P) and Outsource2Philippines (O2P) showed that 83% of the respondents said they were affected by the crisis but stated that the impact was “moderate” or “minor.” Meanwhile, 16% of the surveyed BPO executives said the effect of the crisis on their business was “significant,” and only 5% responded with “very significant.”

About 60% of the executives in firms affected by the crisis indicated that their firms have responded by introducing new services.

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