Much lesser employees are jumping jobs in the BPO industry, courtesy the ongoing global recession. As a result, attrition rates (the number of people quitting per 100 employees) for several listed BPO firms have come down by 5-13 percentage points on a sequential basis.

Genpact’s employee attrition rate for the quarter, measured from day one of employment was down by 5 percentage points to 21 per cent from 26 per cent in the preceding quarter and 24 per cent for January-March 2008. If the attrition rate, were to be measured after employees completing six months of employment (as many of its competitors do), Genpact’s attrition rate would be 18 per cent.

EXL reported a record 12.8 percentage points dip in attrition for billable employees at 21 per cent from 33.8 per cent reported in the previous sequential quarter. “Operationally, our attrition management and employee engagement programme, in combination with the weaker economy, has resulted in record low attrition levels,” the company said in its earnings statement. Full News

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