Convergys Corporation, a global leader in relationship management, recently announced the dedication of its newest integrated contact center facility in Cebu City. Convergys is now the largest BPO provider in Cebu City with over 3,300 employees throughout three contact center facilities.

On hand locally to dedicate Convergys’ Cebu i3 contact center were Cebu Governor Gwendolyn Garcia, Cebu Acting Mayor Mike Rama, and Convergys Chief Information Officer Jim Goetz.

In a short period of three months, Convergys has also announced the opening of its UP-Ayala Land TechnoHub facility in Metro Manila and the Nuvali TechnoHub facility in Sta. Rosa, Laguna. These new Convergys contact centers were simultaneously dedicated from the Nuvali TechnoHub facility by President Gloria Macapagal Arroyo, and Convergys President and CEO Dave Dougherty, and with other senior executives in attendance. (more…)

Adlabs Films, a Reliance Anil Dhirubhai Ambani Group company, on Thursday said it has commenced its BPO business for the media space  providing digital restoration and content processing services. The BPO would be a one-point solution for the transition from analog to digital and physical media to digital data, the company said in a statement here.

“The globalisation of media services is well underway. The comprehensive services of the media BPO enable a distinctive and complete offering to Adlabs worldwide clients,” Adlabs Films’ Chief Executive Officer, Anil Arjun, said.

The BPO would provide services like restoration, encoding, transcoding, compression authoring, format and standards conversion, duplication and dubs, meta-tagging, repurposing/versioning, QC and broadcast logistics and archiving. The BPO has already commenced business with 300 employees and has recently obtained an order for digitization and digital restoration of 1,000 films preserved by the National Film Archive of India (NFAI). Source