With the opening of Teletech Customer Care Management Philippines BPO in San Fernando, Pampanga employment opportunities will soon be available to some 2,000 residents of Pampanga and other provinces in Region III. Expected to assist the President in the ribbon-cutting ceremony of Teletech’s BPO center are Trade and Industry Secretary Peter Favila, Cabinet Officer for Region III Secretary Edgardo Pamintuan, Teletech General Manager and Senior Vice President Maulik Parekh and Pampanga local officials.

Teletech has started the groundwork for hiring 1,446 employees for its 1,720-seat Delivery Center in San Fernando. The Center’s total employment roll is expected to reach 1,950 by the end of the year. Teletech currently employs 18,500 workers in its 12 customer management centers in Fort Bonifacio, Pasay, Novaliches, Cainta, Dumaguete, Bacolod, Lipa, Cebu, Bacoor, Iloilo, Pampanga, and Sta. Rosa, Laguna.

Starting with only 5,000 employees in 2005, Teletech now leads the pack as the fastest growing BPO company in the country. During their meeting in Davos, Switzerland on the sidelines of the World Economic Forum in Feb. 2007, Teletech President Kenneth Tuchman outlined to President Arroyo his company’s expansion plans for its Philippine operations. Tuchman was visibly impressed with the President’s vision for the BPO industry and the world-class Filipino workforce that he has decided to increase Teletech’s workforce in the Philippines to 25,000 in 2009. Source

Industry experts from the business process outsourcing (BPO) believe that Barack Obama’s victory in the US presidential election will have no major direct impact in the growth of the industry in the Philippines.

Oscar Sañez, chief executive officer of the Business Process Association of the Philippines (BPAP), said that victory of Obama will have only little effect on the BPO industry in the country.

Obama has expressed during the campaign that he is not in favor of outsourcing jobs to other countries. His campaign website (www.barackobama.com) said that Obama and his vice-president-elect Joe Biden would end tax breaks for companies that send job overseas.

“Barack Obama and Joe Biden believe that companies should not get billions of dollars in tax deductions for moving their operations overseas. Obama and Biden will also fight to ensure that public contracts are awarded to companies that are committed to American workers,” the website reads.

Obama was also among those who introduced the Patriot Employer Act of 2007, which seek to reward companies that create good jobs for American workers by providing tax credits to firms that maintain their corporate headquarters in the United States and maintain or increase their full-time workers in America relative to those outside US.