JSS BPO, has drawn up a plan to set up a 300-seater call centre in Noida and the facility is expected to be operational within two months. “We will hire 350 professionals for our proposed call centre in Noida. Our 50-seater call centre in Kolkata became operational last month and this centre has 100 professionals working in two shifts”, Bijoy K Sahoo, chairman of JSS Group told Business Standard.

JSS BPO is also aiming to ramp up its headcount in the city from the existing 600 professionals to 1,000 professionals by March next year. JSS BPO’s plans to expand its presence in other locations and scale up its headcount has come in sync with other BPO firms who have stepped up hiring despite global financial meltdown. While Capita, UK’s largest BPO has announced plans to hire 1,000 people for its India centre, Infovision and Convergys plan to add 5,000 and 2,500 people respectively to their current workforce in 2008-09. Aricent which has over 6,000 employees in India had recently announced to raise its global headcount by up to 10 per cent by the year-end with special emphasis on its India operations.

Sahoo said that the financial meltdown has not impacted the operations of JSS BPO as 80 per cent of its clients are in the domestic market. JSS BPO recorded a 10 per cent growth in its revenues in the last quarter of this fiscal. JSS BPO offers a wide array of products and services including accounting services, call center, data base management, document management, human resources, customer relationship management, training in information technology enabled services, transaction processing and software development. Its customer base includes companies like Citi Bank, Axis Bank, e- Serve, Citifinancial, TATA AIG, Centurion Bank and HDFC Mutual Fund to name a few. (more…)