Difference Between Bpo Biggies On Indian Opportunities
Indian BPO companies have taken a fresh look at tapping the domestic outsourcing opportunity. But the approaches taken by the companies to do so couldn’t differ further.
Despite the bumps, the Indian economy is growing and so is the opportunity to outsource given the need to cut costs in a difficult environment. So, one would expect global BPO biggies like Infosys and TCS to go all hammer and tongs to grab a slice of the above USD 16 billion domestic outsourcing pie. Companies like Infosys BPO feels that it is not true.
Amitabh Chaudhary, CEO, Infosys BPO, said, “We have been very clear, it has to be profitable growth. We want growth but it has to be profitable. We don’t want to stretch our model too much by getting into India business because if we get into that, it will be easy to generate revenue.”
VK Raman, Head-BPO Services, TCS, said, “We have a small BPO presence in the domestic market, which is in single-digits. We believe that if we put our mind to it we will find the right solutions. The scope is very large, so growth can be there. We need to solve equations like cost and margins among others.”
Joining TCS in that view are BPO bigwigs like Genpact and WNS who recently announced efforts to concentrate on the Indian market. There seems to be a clear difference in opinion between old rivals Infosys and TCS on the Indian outsourcing opportunity. While Infosys won’t get going unless it’s profitable from day one, TCS is willing to invest in the long-term despite not seeing immediate profits on the table.