Over the past few weeks I have received a tremendous amount of hate mail regarding my column The coming death of Indian outsourcing. It seems to have catalysed debate on the problems facing the Indian outsourcing sector, such as annual 15 per cent salary hikes and 20 per cent attrition. What India needs to do to survive as the world’s back office boils down to this: It must first adjust its value system, and then it must broaden and strengthen its education programs to increase the supply of trained professionals. more

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