BPO (Business Process Outsourcing) Companies Directory, Top companies listing & directory of BPO & Call center Companies in India and other countries. Click here for listing of about 700 BPO companies in India

As per the Industry fact sheet published by NASSCOM, the Indian ITES-BPO segment grew at 37% in 2005-06 (ITES-BPO) and the exports are expected to cross US$ 9 billion by end 2007.

1. Genpact: Spread across Asia, Europe and America, Genpact is a global BPO service provider. Its biggest presence is in India, with nearly 20,000 employees. Formerly known as GE Capital International Services, Genpact was set up by Pramod Bhasin in 1997 with 300 employees and presently has facilities in India, China, Europe and North America. It offers a wide range of services, from content management to Banking and Insurance. (http://www.genpact.com/)

2. WNS Global Services: Starting as a call center for British Airways in 1996 in Mumbai, WNS has grown through strategic acquisitions to become a leading BPO service provider in areas ranging from Healthcare and Finance to Research and Customer Service. Warburg Pincus is a majority shareholder in the company. The company issued ADRs (American Depository Shares), which commenced trading on the New York Stock exchange in July 2006. The company raised US$ 255 million through this route. The revenue for the quarter ended June 30, 2006, was US$ 53.0 million, up 3.6% from $51.2 million, in the same period in the previous year. (http://www.wnsgs.com/)

3. Wipro BPO: The Company is well known as a leader in CRM and back office transaction processing BPO. Some strategic reorganization was resorted to in 2005 and it moved from being a totally voice-based service provider to a mix of both voice and non-voice-driven business. Its services include Mortgage Processing, to HR Processing and Data Management. (http://wipro.com/bpo/index.htm)

4. HCL BPO: Starting operations in 2001, HCL BPO services has become one of HCL’s most important business units. Serving over 450 clients worldwide, 15% of which are Fortune 500 companies, HCL BPO covers Insurance, Financial Services and Retail. It operates from eight units across India, UK and Malaysia and even offers services in languages other than English. (http://www.hclbpo.com/)

5. ICICI OneSource: Promoted by the ICICI group, ICICI One- Source stands up to its name and provides BPO services covering almost all industry verticals like financial services, retail, media etc. The contact center services accounts for over 70% of its current business. It has 12 delivery centers based across India, North Ireland and the US.
(http://www.icicionesource.com/)

6. IBM Daksh: This is a company to watch out for! From 6000 employees in 2004, when IBM acquired it, Daksh presently has over 20,000 employees. The company is able to leverage the expertise of IBM in the areas of research, development and consulting to offer unique solutions. A case in point is its text-analytic tool called ProACT that automates customer surveys analysis. This is being tested by many telecommunication companies, effecting a substantial savings for the company as the number of subject matter experts needed to execute the work gets nearly halved. It has 12 delivery centers spread across India, four in Gurgaon, two in Bangalore, one in Mumbai, Pune, Kolkata and Chandigarh and two in Manila, Philippines. (http://www.daksh.com/)

7. Progeon, (now known as Infosys BPO): Promoted by Infosys in 2002, Progeon seems to be coming to the limelight, going by the string of recognitions it has been winning – the Business World, a business magazine published in India has ranked it 4th most respected amongst BPOs in 2006. The NASSCOM survey ranks it the 7th best BPO on the basis of 2005–06 revenues. The International Association of Outsourcing Professionals (IAOP) has ranked Progeon 5th, out of 35 ‘Rising Stars’, in its Global Outsourcing 100. Its revenue went up from less than US$ 4 million in 2003 to US$ 85.5 million in 2006. The net profit jumped from a marginal loss in 2002-03 to a profit of over US$ 21 million in 2005–06. Only around 18% of its turnover is from voice related services, the rest coming from data related business processing (http://www.progeon.com/)

8. Aegis BPO Services Ltd.: Aegis BPO is an Essar group company and has over 2 decades of experience. It is a recognized leader in Customer care and acquisitions. Headquartered in Irving, Texas, it employs over 9000 people (between India & USA) and has over 24 delivery centers. The company provides services across verticals like Retail, Energy, Education, Telecom and Financial Services. (www.aegisbpo.com)

9. EXL Services Holding: Incorporated in Delaware in 1999, EXL is one of the leading providers of value-added offshore Business Process Outsourcing solutions. It boasts of a client base of over 1000 and employs over 7000 people. It has 5 delivery centers between Noida and Pune. The Research and Analytics services is a relatively new add on and its acquisition of Inductis in July 2006 will help it make its presence stronger in this area. (http://www.exlservice.com/overview.htm)

10. 24/7 Customer: Set up in mid 2000, this company presently has over 7000 employees across 9 global delivery centers. Headquartered in Los Gatos, California, it strives to be customer- centric. The company has developed a Customer Life Time Management System, which can provide value to many organizations.(http://www.247customer.com/whoweare/index.asp).

Click here for directory listing of about 700 BPO companies in India
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MANILA, Philippines–IBM believes local businesses are mature enough in their use of information technology to appreciate the value of outsourcing.

In an interview with INQUIRER.net, James Velasquez, IBM Philippines country manager, said the company now wants to market its services business to local customers.

IBM currently has around 7,000 workers in the Philippines, most of whom are doing business process outsourcing (BPO) work for global IBM customers.

IBM’s local delivery centers provide customer support, finance and accounting and applications maintenance.

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MANILA, Philippines — Local firm SPi was included in this year’s Global Services 100 rankings of top BPO (business process outsourcing) service providers.

SPi is a subsidiary of ePLDT, the information technology unit of the PLDT Group.

In a disclosure, ePLDT said SPi was ranked third in the “Leader, Emerging Asian Markets” category in the 2008 Global Services 100 survey, issued by India’s Global Services magazine and outsourcing advisory firm neoIT.

SPi was also ranked sixth in the “Best Performing BPO Provider” category and ninth in the “Leader, Human Capital Development” category.

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Financial services knowledge process outsourcing (KPO) industry is expected to be worth $5 billion by 2010, a study by KPMG said.

Sharing his views on the report, Pradeep Udhas, Global Partner-in-Charge, Sourcing Advisory, KPMG, has said that the success in offshoring business operations has encouraged many multinationals to start outsourcing key business processes and high-end knowledge work. The KPO phenomenon will have far reaching consequences for the global financial services industry over the next three years.

He feels that there is likely to be a significant shift in the boundaries between ‘outsourceable and ‘non-outsourceable activities; offshoring strategies are expected to embrace new locations and most global banks and insurers are expected to adopt KPO strategies, the study says.

Decisions about outsourcing may be accelerated to preserve and increase competitive advantage; boutique providers will leverage KPO to create new services and offerings and more rigorous regulatory and compliance control will likely be demanded as KPO providers deliver more complex services.

(more…)

India and other lowcost labour markets could see growth in outsourcing services slowing down in 2008 due to the looming global recession, a global strategic advisory firm has said. The multinational Hackett Group found that there was still significant longterm opportunity for continued business growth in India, as companies in North America, Europe and industrialised Asian markets struggle to reduce costs and drive higher effectiveness.

This they do by primarily outsourcing various areas of business to Indian and other lowcost labour markets.

But in response to the threat of an economic downturn, many companies are hitting the pause switch on their globalisation efforts, said Hacketts globalisation and outsourcing practice leader Julio Ramirez.

The Indian IT / ITES, BPO & Software companies in India argues that Indian Government must extend the STPI scheme as the Indian IT and BPO companies compete with the Chinese and Philippine companies, enjoying a 10-year tax holidays. Thus, the future of profitability of Software Development, India companies depends on the extension of tax holiday.

Union Budget 2008-09 - India

The Indian IT and ITeS industry across all sectors on Friday felt let down by the national budget for 2008-09, finding little in it to boost growth prospects.

The National Association of Software and Services Companies (Nasscom), the leading IT industry lobby, indicated extreme disappoint as Finance Minister P. Chidambaram did not comment on extending the Software Technology Parks of India (STPI) scheme.This was critical for SMEs and BPOs.

The scheme, offering tax sops for the industry, expires March 31, 2009.

The business process outsourcing industry said the budget has ignored its demands.

“The budget could not delight for the Indian BPO industries,” Business Process Industry Association (BPAI) President Sam Chopra said.

The industry, in its recommendations to the Finance Ministry, mentioned the withdrawal of MAT for initial 5-10 years for new upcoming BPO units, extension of STPI schemes and abolition of FBT on ESOPS.

“None of these issues seemed to have been addressed at the session,” he said. — PTI