The Indian publishing BPO industry is expected to grow at an estimated rate of 35 per cent per annum and become a $ 1.46 billion industry by 2010, Puducherry CII Vice Chairman Sriram Subramanya said on Thursday.

Addressing a conference on Publishing BPO Services, organised by CII in Chennai, Subramanya said Chennai had emerged as a global hub for publishing BPO services and the Indian publishing BPO services industry had grown phenomenally over the years.

During the world’s first conference on publishing BPO services organized by the Confederation of Indian Industry (CII) hosted at Chennai, Integra Software Services founder-MD-CEO Sriram Subramanya noted, “With several global publishers offshoring their publishing BPO services to India, there is an accelerated trend of acquisitions, which is likely to intensify as more players look to acquire new capabilities, clients, market presence, offshore capacity and onshore capability.”

”The publishers’ expectations are increasing in terms of speed to market, consistent quality, end-to-end services, reduced pricing, multiple and complex deliverables, need to deal with fewer suppliers,” he said adding ”there is an increasing demand supply gap on the manpower side combined with high attrition and increasing cost.” 

SPS Technologies CEO Sharad Wasani said publishing has to encompass a gamut of services. Companies in this space have to learn to listen to the customer and put together a package that will offer additional value-add services, for full-service management has come to stay.

“The KPO industry is predicted to be anywhere between $12 billion and $15.5 billion by 2010, at an annual growth rate of 40 to 50 percent. The global opportunity for publishing outsourcing is estimated at $8.1 billion, and, if offshored, it is estimated to be valued at $4.86 billion,” Aptara International chief technologist and senior vice-president Guruvinder Batra said.

Via : Rediff.com / SiliconIndia.com

The global BPO industry will reach the US$ 100 billion mark by 2010 and Sri Lanka too could take a major share of this market.

Director of Strategic Development, The Chartered Institute of Management Accountants (CIMA) Rick Sturge, who was in Sri Lanka last week for the Achievers Education Institute awards ceremony said India would account for around 30 per cent from this market and China 15 per cent.

“Sri Lanka has a good chance of taking one percent of this market which would be very productive,” he said. He said the geographical advantage and high literacy rate are some of the key plus points for Sri Lanka.

In addition the advanced technological solutions offered also makes Sri Lanka a very exciting destination for the BPO industry. He also said that accountants play a vital role in development and the United Nations had invited accountants to get involved in re-building era.

“Their assistance was also sought from several African countries and Egypt requiting to play a key role in development,” he said.

He noted that one might be surprised to note that over 50 per cent of accountants work in non-financial institutions.

CIMA is a leading membership body that offers an internationally recognised professional qualification in management accountancy, which focuses on accounting for business.

Sturge also said there are over 18,000 vacancies for accountants that need to be filled urgently. He said quality people come through the local CIMA education and they can fit into any post anywhere in the world.

There is a growing demand from Philippines, Vietnam and Brunei to open more CIMA certified training institutes in those countries. “This shows that the demand for CIMA is on the rise,” he said.

A Visakhian student who excelled at the Achievers Education Institute in CIMA programme said that CIMA people make their pathway beyond accountancy by using finance skills to focus on future success rather than past performance and they are helping to drive the worlds top organisations.

“The commercial sector is rapidly expanding globally with no boundaries and the role of the management accountant has become indispensable,” she said.

By: Shirajiv Sirimane

Source & Credit

BANGALORE: Mortarboards, black robes, tassels and caps thrown into the air… seems like a scene out of a college graduation ceremony, doesn’t it? And what if we were to say that the course duration ranged from three to eight weeks and equipped you with fancy accents to converse with people through the night? Now, does it sound more like a call centre?

While companies have been reported to have tried everything from quarterly appraisals to free Snicker vending machines (which has worked, of course!), 24 x 7, a business process outsourcing (BPO), has gone one step ahead. The company recently organised a graduation ceremony for its trainees, where parents and family members participated and get a preview into the lives of these call centre employees.

With the average attrition rate in most companies being quoted at 15 per cent by industry survey reports, companies have realised that fat pay cheques may lure the young and the restless; however, that alone is not enough to retain them. Human resource (HR) analysts in companies are working round-the-clock to find that perfect formula which will keep the fast and furious employee fastened to his seat.

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