Ten Steps to a Great BPO
As India takes center stage and demand for employees rise by thousands, the big question weighting heavily on the one’s job hopping for BPOs is: “Am I choosing the right organization”?A good research and experts experiences penned below-before you start queuing up for elusive jobs promising unbelievable perks and promotions-might help.
BACKGROUND : As simple as it may sound.BPO that belong to the big league will always have a good background.Check for details of management hierarchy and experience.See where they start from and where they reached.Browse.Ask relevant questions during your interview.
STABILITY : A lot of BPOs that start with bag full of promise rise like a rocket and fall like a meteor.Reason?Poor track record with clients, unprofessional work ethics and extended deadlines his revenue.Invariably it leads to the process of down sizing or wrapping up.Ask for how good are employees rated on standards set by the clients.
VISION : Lot of new hires don’t look beyond A/C cabs or handsome perks in their aspirations for a good call center.Try this instead.Research has proven that employees with a dream and well planned outlay eventually make their dream come true.Where are they planning to be in the years to come?Talk to management who will have the cue.
TRANSPARENCY : Is management ready to share their relevant thoughts about you and themselves at forums like “Break the ice”(you rate your boss) and “Thaw the ice”(your peers rate you).Is management approachable when you need their guidance or is getting in touch with them like scaling Mount Everest?
MARKET RESEARCH : The toughest nut to crack.Check for probable inputs from Nasscom sites.Ask different employees about the inside story.They are the ones who can give you a glimpse of the tip of the iceberg….good or bad.
EMPLOYEE CENTRIC : Don’t be misguided by fancy ads or sky high sales pitches by consultants.Verify minute details with the HR when you get interviewed.For example company policy, employee benefits like allowances, perks etc.Fun is an integral part and so is caring for your workforce,It is a result of strong HR initiative and good management practices.
BACK OFFICE : Sounds crazy right?Admin, cafeteria and transport should make you feel good.Are they open to feedback and flexible to implement changes?Are security measures enough to make you feel safe?Are their practices friendly or make you feel sick?
CERTIFICATES : Most good BPOs are certified 9001:2000 or are in the process of being so.Any alliance with international brands to make the workplaces culture friendly.Package.Greed does not fetch good packages neither fudging with your past experience helps.It’s intelligent to show them your strengths and ask them to quote.A steady rise to positive to newer learning curves.
GROWTH : The opportunities to grow can make or break one’s career.Being stable and investing time is a good idea, however make sure the process you are about to be aligned with has positive learning modules for you.
Each one will have their own outlook. But by now if you are looking for a change or planning to join a BPO you know better.
Source : articlecorner.info