Mphasis, a provider of IT applications and BPO (Business Process Outsourcing company reported a fall of near 10% in consolidated net compare to net profit of Rs. 2.09 (approx) billion in the same period last year. On the quarter on quarter basis, it posted a fall of 1.04% in the net profit. Consolidated revenues of the company up by 22.05% to Rs. 15.94 billion for the quarter ended by October, 2013 from the previous revenue in the year ago period. Mphasis direct business has more than doubled in the last three years. The source said their direct business in the mature markets strategy, niche portfolio and highly talented workforce and behind this transformational result. They have stayed focused with greater level of specialization automation and innovation thereby generating greater value to customers.
Sitel is a leading outsourcing customer care services organization. With over 26 years of industry experience, Sitel has twice been ranked as the top overall call centre outsourcing provider in Datamonitor’s annual Black Book of Outsourcing survey. Sitel provides Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s solutions span in huge countries including domestic, nearshore, and offshore centres in 25 countries across North America, South America, Europe, Africa, and Asia Pacific. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation with 12 different languages and functions as a multi-lingual hub delivering market-leading customer service to the capital. Sitel’s Serbian client roster now includes one of the world’s largest ecommerce companies, two leading European telecoms and software providers, a leading international fashion label and international natural beauty brand The Body Shop. The centre has been so successful it already boasts a five-fold increase in staff since opening in November 2011. The centre offers a broad range of technical support and help desk services for its clients including customer service, sales, collections, back office and technical assistance.
The fact for its success that Sitel’s agents speak multiple languages is key to the centre’s success as a strategic outsourcing location, they are competitive cost base and pool of talented, multi-lingual university graduates. Grouping many languages in one hub allows each agent to handle two or three languages - significantly reducing clients’ costs and offering opportunities for scale.
The centre has lived up to its potential bringing major global economic and employment opportunities to the region. Serbia offers a well-educated talent pool, a first-class contact centre infrastructure and a wide breadth of language skills that make the country a highly attractive choice for many of our clients. The opening of its facility in Belgrade was a great success and they were extremely proud to celebrate this anniversary for a great success.
Wipro, one of the leading software exporters, announced that it has signed a definitive agreement to acquire Opus CMC (Opus Capital Markets Consultants), the US based providers of mortgage due diligence and risk management services for a purchase consideration of USD 75 million that includes a deferred earn-out component. The acquisition will strengthen Wipro’s mortgage solutions and outsourcing business and complement its existing offering in mortgage origination, servicing and secondary market.
This acquisition will help Wipro to expand in the high end Mortgage BPO segment and brings differentiated capability with a big platform-based risk management offering. Opus CMC has an experienced management team with a deep understanding of the emerging needs of this business. Wipro believe Opus CMC will continue to lead with their innovative offerings and extend these capabilities to Wipro’s banking and financial services customers as well. Wipro’s vision is to leverage Wipro’s offerings with Opus CMC’s capabilities and knowledge base to create an end-to-end offering for all mortgage players, with a greater degree of automation and application of analytics.
Price asset bubbles are not forming in the Philippines at this point, because real demand from expatriates, overseas Filipinos and the business process outsourcing industry is driving both property demand and sales.
The demand for property assets reflects higher incomes among BPO workers, Filipinos abroad and the growing numbers of young professionals on the home from, the central bank chief told a forum organized by the Foreign Correspondents Association of the Philippines.
The changing lifestyle of these workers has led to an increase in requirements for housing near the workplace during the week as they go home to the province only on weekends. With real demand driving sales, the dangers of prices going on a free fall remains a remote possibility.
But developments bear watching. Our assessments show that demand for real property assets continues to be based on fundamentals… there is real demand from OFWs, expatriates, and the BPO sector.
BPO subsidiary Sundaram Business Services (SBS) had bagged two multi-year BPO deals in Australia for providing back office Pension Fund Administration services for two large decades old Melbourne-based accounting firms.
SBS has bagged three year BPO deals from two large Melbourne, Australia headquartered accounting firms relating to back office PFA services to be delivered out of its Chennai facilities. Both these several decades old accounting firms have a strong presence across Australia.
The two large accounting firms in Australia selected SBS for its proven track record in the niche space of back office work for self-managed pension fund administration and its robust transition methodology.
Sundaram Business Services, expects to sign two more such deals in the near future in the PFA space. They are going to recruit 100 persons with an accounting background within the next quarter for our back office operations for the Australian customers.
In addition to the two multi-year deals, SBS has also bagged two more deals for back office services in the portfolio management and unit registry space, both from Australian firms.
Property consultancy CBRE, Business process outsourcing (BPO) companies are slowly shifting toward Cebu City, given the lower cost of doing business in the Central Philippine area.
Some new BPO entrants are identifying Cebu as the primary location for their headquarters and jump off to expand from there.
Cebu is a strong alternative to Manila because of lower costs.
Cebu Chamber of Commerce and Industry said business groups and government have been making efforts to make the city “more competitive vis–à–vis Manila” by making it more “livable and cost competitive.
CBRE estimates showed office space rent in Metro Cebu ranges from P350 to P750 per square meter, compared with P430 to P1,300 in Metro Manila.
The property firm also noted increasing supply of leasable office space in Cebu, projected at 222,368 sqm by 2015.
Daily wages in Metro Cebu are also considerably lower at P282 to P327 than P419 to P456 in Metro Manila, CBRE said, but noted “there is no significant” disparity in entry level pay for BPO workers in between the two cities.
However, utilities costs, which are typically more inexpensive outside the capital, comprise a chunk of firms operational cost other than rent and salaries.
With the “exponential exapansion of the BPO industry across business districts in Manila, provinces with great labor potential are becoming viable alternative locations.
Metro Manila has ranked the highest in the Asia-Pacific region in terms of office space take-up on strong demand from business process outsourcing (BPO) companies, officials of global real estate services firm Cushman & Wakefield said.
The metro witnessed the highest net absorption in the office market year-to-date across cities in the region due to the consistent and healthy demand driven by the IT-BPO sector. Office market absorption in Metro Manila reached approximately 356,092 square meters, outperforming the rest of the markets in the region including Mumbai, Bengaluru, Chennai, Guangzhou, Pune, Chengdu, Shenzhen, Kuala Lumpur and Singapore. The office sector in Metro Manila is witnessing a positive momentum due to strengthening economic conditions and improved business sentiments, as the stable growth in the BPO sector continue to fuel office expansions. Apart from main business districts in Metro Manila, the Philippines also has “next-wave cities” that have great potential for expansion for BPOs.
Minacs is a leading business solutions company partnering with various global corporations in the manufacturing, retail, telecom, technology, media and entertainment, banking, insurance, healthcare and public sectors. Minacs leverages years of process, domain and technology expertise to deliver business value with its Customer Lifecycle, Marketing, Finance and Accounting, Procurement and IT solutions and services across the globe.
Aditya Birla Minacs, a leader in business process outsourcing, recently, announced it will be the first ever North American-based business process outsourcing (BPO) firm to launch a social media command center. This is beyond doubt a good news from Minacs in the business process outsourcing international market.
Powered by Salesforce Radian6, the leading social listening application as part of the Salesforce ExactTarget Marketing Cloud, the command center will become Minacs’ platform for listening to the voice of the customer on both social and mobile channels. Using this center, Minacs will help clients with reputation management by listening, responding and engaging online with customers and their conversations. This command center will have the ability to proactively intervene with traffic on mobile devices, websites, discussion groups, blogs and social networks to help clients avoid customer service/product issues and reduce support costs.
Aditya Birla Minacs is making a significant investment in the future of customer care through new consumer Web platforms, source said. With its new social media command center Minacs will expand the capabilities for non-voice support, driving both the core goal at Minacs and the realization by their clients’ that this is the future of communicating with their customers.
A contact centre and business process outsourcing (BPO) company, Silah was launched in 2009 as a joint venture in the Middle East region between UK-based Merchants and Bahrain’s eGovernment Authority.
Sweis will be responsible for commercial activities including sales, marketing and business development across the Middle East region.
Sweis’ experience includes working in Saudi Arabia, Oman and the UAE across verticals including financial services, telecoms and BPO firms. He has also worked for global organisations such as General Electric, Morgan Stanley, Virgin Mobile and Accenture.
“Being a key driver for the growth of the BPO industry in Jordan, Rami brings with him a wealth of knowledge that will be invaluable for positioning Silah and Bahrain as the BPO hotspot for the GCC region,”
Sweis said he hoped to “positively contribute to the expansion of the company into newer markets and territories as well as help in the growth of the industry as a whole.”
source: tradenewarabia / business news and information
Expanding its global presence IT services provider HCL Technologies has set up a Business Process Outsourcing (BPO) Delivery Centre in Manila, Philippines, which would employ 400 professionals.
The centre would employ 400 professionals and would leverage Philippine’s time zone advantage to service the growing number of BPO customers in various verticals including financial services, healthcare in the region, HCL Technologies said in a statement.
Through the centre, HCL would deliver value added services in areas such as supply, chain management and others, it said.
“This centre reinforces HCL’s objective to provide customers with next-generation BPO services… The plan for setting up the delivery centre in Philippines was influenced by country’s growing prominence as a strong BPO services hub.
HCL would work closely with several local universities in the Philippines to recruit young graduates.